At Frank’s Great Outdoors we do not hide our shipping costs in the price of the product and call it "free shipping". We give you the lowest price possible providing you the chance to order more for less! Quality Matters at Franks Great Outdoors!
We ship the majority of our packages UPS or FedEx. These companies offer superior service with on time tracking and delivery dates. Business days do not include weekends or holidays, or when UPS or FedEx does not pick up. Please allow sufficient time for your order to arrive. If, for some reason you do not receive your order, we will do our best to provide proof of delivery from the carrier. Once proof of delivery is provided, and you still have not received the order, it is then up to the customer to file a claim with the carrier so that the proper documentation can be filed for replacement purposes.
Oversized Items are subject to their own set rates assigned to them and are not affiliated with the standard rates. Orders that require multiple packages may also have additional shipping charges other than the standard rates.
In some cases you may be contacted with an adjusted shipping rate due to unforeseen shipping or handling issues. This will be at our discretion and can be based on multiple factors, such as amount of a certain item ordered or box size.